Shipping Policy
Candles & Home Fragrance
United Kingdom Orders*
*Northern Ireland excluded
If we receive your order by 1pm Monday-Friday, we aim to dispatch your order on the same day. If your order is received after 1pm, it will be dispatched the following business day.
Standard Delivery
2 -3 Working Days - Orders Under £100 - £ 5
2 - 3 Working Days - Orders Over £100 - Free
Next Day Delivery
Usually delivered on the next working day to UK mainland (Mon-Sat)
Orders must be placed by 1pm - £ 7
Orders Over £150 - Free
International Shipping to European Union
Our international orders carry a flat rate of £ 15 per purchase.
Customs
When a package is delivered internationally, it may be subject to duties, taxes, customs duties, and / or handling fees by the destination country. These charges are typically due once the package arrives in the destination country. The customer is responsible for paying these charges, which may be done through your local customs office. If left unpaid, or if a customer rejects their item at customs, the shipping cost to return that item to Hamptons Club Studio in England, will be deducted from the original product price customer refund.
Contact Us
If you have any questions on shipping or shipping outside UK and European Union, please get in touch with us via email office@hamptonsclub.at
Return & Exchange Policy
Thank you for shopping with Hamptons Club.
If you are not entirely satisfied with your purchase we are here to help.
Change of mind returns
You can request a return within 14 days from receipt of your order. Please contact office@hamptonsclub.at to request a return label. Please note that the customer is responsible for the cost of the return shipment. In the UK, this is £ 5 /parcel and this will be deducted from your refund.
For international returns, we will provide you with a quote from our courier partners.
Your item must be unused and in the same condition that you received it, in its original packaging and with the attached receipt or proof of purchase. Make sure the item is well protected when returning it to us, so that it is not damaged in transit. When the item is received we will initiate a refund (please allow 4-7 business days), excluding the initial shipping cost.
Damaged Goods
If you are not entirely satisfied with your purchase, we’re here to help.
In the unfortunate case that your item(s) are damaged or broken in transit, please notify us within 5 days of receiving it at office@hamptonsclub.at attaching photos to the email, a brief description of the damage, the order number and shipping information. We understand how disappointing this can be and will do our absolute best to replace them as quickly as possible. Once we receive your email, we will follow-up with next steps. Please note, however, any faults reported after 5 days of receiving the item, will be deemed as general wear and tear.
Returns Policy
Hamptons Club reserves the right to refuse any return on merchandise that does not meet our return requirements. We are unable to offer an exchange or refund on items that are deemed damaged upon return - scratched, worn or not in their original packaging. The customer is responsible for paying the return shipping cost. We strongly recommend using a trackable shipping service and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.